Is purchasing through the website safe?
Purchasing from the Elite Musk store is safe and the highest security standards are taken as the site is protected and verified.
What electronic payment methods are available?
You can pay using the following methods:
Is cash on delivery available?
no
Which shipping and delivery company does Musk Elite store use?
Musk Elite Store provides delivery service through Lavista Company.
How long does it take for orders to be delivered?
Delivery within 3-5 business days.
Is shipping available to all cities?
Yes, shipping service is available to all cities and governorates of the Kingdom.
Can the address be changed after the order is placed?
Yes, the address can be changed after order completion via the website or customer service number 0502500299
Can the order be tracked?
Yes, you can track your order through the store's website or by calling customer service at 0502500299 .
Can I cancel my purchase order from the website?
Yes, the order can be cancelled at any time, but the cancellation must be before the shipping company receives the order.
How can I find out the order status?
You can check the order status by logging into your account on the website or by contacting customer service at 0502500299.
How is the money refunded if the order is cancelled?
The amount paid will be refunded to the customer's bank account within 7 business days after the order is cancelled.
What are the steps to cancel an order?
Orders can be cancelled directly from the website or by calling customer service at 0502500299.
Can items purchased through the website be exchanged or returned?
Yes, exchanges and returns are possible from the website based on the exchange and return policy.
How do I return or exchange items purchased through the website?
Products can be exchanged or returned by handing them over to the shipping company.
Are the listed prices inclusive of VAT?
Yes, all prices shown include VAT.
Where can I find the VAT amount for my order?
The tax amount can be found in the breakdown of the amount before order confirmation and in the final purchase invoice.
What are the terms and conditions of the cash on delivery service?
Cash on delivery is available for all products, and there are special fees for the cash on delivery service. There is also a commitment on the customer in case the order is not received for any reason, to bear the shipping fees of 29 riyals.
ﻻ
